Frequently Asked Questions
Everything you need to know about our premium writing instruments and accessories.
How long does it take for my order to ship?
Most orders are processed within 1-2 business days. Once shipped, domestic orders typically arrive within 3-5 business days depending on the selected shipping method.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please note that custom-engraved products are final sale and cannot be returned.
Do you offer a warranty on your pens?
Yes, we take pride in our craftsmanship. All Tactile Turn pens come with a lifetime guarantee against manufacturing defects to ensure your heirloom piece last generations.
Which ink refills are compatible with your pens?
Compatibility depends on the pen size. Our Standard size fits Pilot G2 style refills, Short fits Schmidt EasyFlow 9000 style, and Mini fits Pilot G2 Mini style refills.
Do you ship internationally?
We ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
What materials do you use for your products?
We specialize in high-grade metals including Titanium, Copper, Bronze, and Zirconium, all machined in our own workshop to ensure the highest quality standards.